FAQ
What types of jewellery does BIJA Jewellery offer?
BIJA Jewellery specializes in elegant necklace sets that feature a combination of American Diamonds and vibrant colored stones. Our collection is designed to enhance festive wear and special occasions, making them ideal for parties, weddings, and celebrations.
How can I ensure the longevity of my jewellery?
To maintain the quality and appearance of your jewellery, it is recommended to store it in a dry place, away from direct sunlight. Avoid exposing your pieces to harsh chemicals, and clean them gently with a soft cloth after each wear to remove any oils or dirt.
What is the return policy for BIJA Jewellery?
BIJA Jewellery has a 07-day return policy. Customers have 07 days from the date of receipt to request a return, provided the item is unworn, unused, and in its original packaging with tags. A receipt or proof of purchase is also required.
How can I initiate a return?
To initiate a return, please contact us at bijajewellery.1@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.
Are there any items that cannot be returned?
Yes, items that are on sale or gift cards cannot be returned. Additionally, items must be in the same condition as received to be eligible for a return.
What should I do if my jewellery arrives damaged or defective?
If your order arrives damaged, defective, or if you receive the wrong item, please inspect the order immediately and contact us at bijajewellery.1@gmail.com. We will evaluate the issue and take appropriate action to resolve it.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.